FAQ's

Shipping Method
How do you ship, and what is the price?
Shipping costs vary depending on your exact location and shipping option.

Why don't you accept returns?
These luxury items are not sitting in our store room ready to wear... they are custom made to your exact measurements.  

Why does it take so long to mail my item?

Again, each item is custom made to your exact measurements. This takes time.

Where do you ship? We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area. We ship orders oversea by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.

Shipping Time
How long will my order take to be delivered? 

It takes approximately 4 weeks to custom craft your order. The shipping time after your order is made will depend on your exact location. It usually takes only 10-15 business days for shipping to the US and 12-20 business days for international shipping.

How can I track my order?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

When will my tracking information appear?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

Payment Method
How can I pay for my order?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

Which currency are you using on the website?
Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!

Order
How do I place an order?
First of all, visit our store at:  https://ourartislife.com/
Choose products that you love, then click "Add to cart" and "Check out".
Then fill in your information and pay.
That's it! Very easy.